Privacy Policy

1. Introduction

dimension8.ai LLC. ("we," "our," or "us") operates Process8.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• • Provide and maintain the Process8.ai service
• • Process payments and manage subscriptions
• • Send important service notifications and updates
• • Provide customer support and respond to inquiries
• • Improve our service through analytics and user feedback
• • Detect and prevent fraud or security issues
• • Comply with legal obligations
• • Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• • Service Providers: With trusted third-party services (like Stripe for payments, SendGrid for emails, and Groq AI for artificial intelligence processing)
• • Team Members: Process data is shared with team members you invite to collaborate
• • Legal Requirements: When required by law or to protect our rights
• • Business Transfers: In connection with a merger, acquisition, or sale of assets
• • Consent: With your explicit consent for other purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• • Encryption of data in transit and at rest
• • Regular security assessments and updates
• • Access controls and authentication measures
• • Secure hosting infrastructure
• • Employee training on data protection
• • Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

• • We retain your personal information for as long as your account is active
• • Process and task data is retained according to your subscription plan
• • We may retain some information for legal compliance or legitimate business purposes
• • You can request deletion of your data by contacting us
• • Deleted data may remain in backups for up to 90 days

7. Your Rights and Choices

You have the following rights regarding your personal information:

• • Access: Request a copy of your personal information
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your personal information
• • Portability: Export your data in a machine-readable format
• • Opt-out: Unsubscribe from marketing communications
• • Restrict Processing: Limit how we use your information

To exercise these rights, please contact us at info@dimension8.ai.

8. Cookies and Tracking

We use cookies and similar technologies to:

• • Remember your preferences and settings
• • Authenticate your account
• • Analyze usage patterns and improve our service
• • Provide personalized content

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@dimension8.ai

Address: dimension8.ai Privacy Team